Please check all addresses carefully. The Meat Block LLC guarantees delivery only to the addresses that we are provided with. If we are unable to deliver the package, we will return your order to our warehouse. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. The Meat Block LLC only ships in the continental United States.
Deliveries are only made Monday through Friday
The Meat Block LLC is not responsible for weather delays or other carrier issues.
- Standard Shipping
Standard ground shipments for in stock items are processed in approximately 2 business days. Shipments are only processed Monday through Friday, with the exception of national holidays. All Things Barbecue determines the shipping carrier.
- UPS 2nd and Next Day Air
UPS 2nd and Next Day Air Orders typically ship the first business day after an order is placed. Deliveries are only made Monday through Friday. No deliveries will be made on weekends or holidays. Please note that per UPS policy not all areas are guaranteed to receive overnight deliveries. Carriers may only count business days for 2nd day delivery dates.
- Freight Shipping
Grills shipped by freight, typically leave warehouse in 3-5 days. We are experiencing high volume and our warehouse is working hard to process orders as quickly as possible. We appreciate your patience. For more on our freight policy, please see below.
All items are shipped from our warehouse in Greenville WI or directly from our suppliers. We strive to ship orders in a timely manner. Delays may occur due to holidays, weather, availability or other circumstances. The shipping process is as follows:
For items shipped from our fulfillment center:
- Orders shipping via ground shipping will arrive within 5 – 10 business days.
- Overnight delivery orders will arrive the following day after fulfillment.
- UPS requires a signature for delivery to an apartment and someone must be present to accept the delivery with a signature unless otherwise requested.
The majority of freight products ship on standard pallets. Your item will be shipping on a pallet for several reasons. Most products that ship freight are either too heavy or too large dimensionally for ground shipment. All shipments will require access for a semi-truck and trailer to deliver. If you live in a limited access area or outside of the delivery area, it may be necessary to pick your product up at the nearest freight terminal. We will not be responsible for additional fees or compensate for deliveries in these areas. If this is a concern in your area, your sales representative will be glad to discuss this with the freight company before the item is purchased.
After placing your order, the shipping company will contact you to schedule a time to drop off your delivery. For this reason, it’s extremely important to provide your main contact number at the time of check out. For freight shipments going to a residential address, the shipping company will call you the day the freight are delivered at the local terminal to schedule a delivery appointment. All residential freight requires an appointment to be delivered. Oftentimes, the estimated delivery date on the website will be incorrect because of the appointment policy. Do not make arrangements to stay home to accept delivery until the shipping company calls you to set an appointment.
Our complimentary lift gate service is available for most of our standard pallet items. This platform is installed at the rear of the truck to expedite the process of unloading your package. The driver will take your delivery off the truck for you, but it is your responsibility to bring it onto your property. Please take a few minutes to examine the exterior of your package for any visible damage. You should unpack your item at the time of delivery in the driver’s presence. In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you’ll receive from the driver. Take photos of the noted damage and email them to us at Grills@themeatblock.com. In most cases, it is in everyone’s best interest to refuse delivery of the product if damage of any kind is noted. If you choose to accept the freight, you will be responsible for filing any claims with the freight company for damage reimbursement. We will not be responsible for damaged items that are not noted on the POD. By signing the proof of delivery you accept ownership of the property in its current condition.
*Freight Policy Only Applies Continental US
Items shipped to you directly from our suppliers may have additional conditions which will be communicated to you if they fall outside these policies.